Optimise New Tech, AI Innovation, People-Centric Cultures & Change Management For Engaging, Efficient & Embedded Operational Excellence
Fresh Industry-Led Insights & Practical Updates To Embrace Evolving Methodologies & Sustain Long-Term OPEX Success
08.15 Registration & Informal Networking
OPENING REMARKS
09.00 GIC Welcome & Morning Co-Chairs’ Opening Remarks
Jonathan Smith, Head of Continuous Improvement & Automation, Group COO, Lloyds Banking Group
Ben Sawyer, Head of Field Continuous Improvement, British Gas
AI ADOPTION
09.10 Evaluate The Immediate & Long-Term Applications Of AI & Automation That Can Positively Impact ROI, Efficiencies & Operational Excellence With Immediate Effect
- Uncover practical and proven AI quick wins you can begin to implement now which deliver real results
- AI is already having a huge impact on the present-day applications of Operational Excellence, so what can we extrapolate from this about how AI’s impact will grow and develop in the future?
- Where do the limits of automation currently lie? Evaluate new, innovate and outside-the-box applications for automation technologies which go beyond the immediately apparent and may help to solve more obscure problems
- How important is the human factor, and where is it most critical? Strike the perfect balance between automation and human input to elevate both efficiently
- Balancing the cons with the pros: what are the possible pitfalls and new regulatory requirements around the use of AI and automation? And how can you continue to alleviate employee concerns about the potential for human roles being replaced?
Damian Hall, Head of Programme & Change, Ralph Lauren
GLOBAL AI TRANSFORMATION
09.30 Delivering A Global AI Transformation – What Are The Questions To Ask?
Executing on AI Transformation in a meaningful way requires asking the right questions. Enterprises need to understand how to extract real value, mitigate risks, and leverage data to guide AI Transformation effectively through the digital noise from supplier ecosystem. This presentation will explore how business leaders can approach AI strategically, ensuring thoughtful implementation that aligns with organisational goals.
Ravi Jay, Head of Agile Delivery, Jaguar Land Rover
PANEL DISCUSSION & Q&A
CULTURE & WELLBEING
09.50 Embed Operational Excellence & Continuous Improvement As Central Components Of Business Culture That Truly Engage Workforces & Promote Wellbeing As Well As ROI
- Steer behavioural change and foster an appetite for continuous improvement across all departments and seniority levels, that avoids corner-cutting or compromised results
- People are your best asset! Focus beyond tools and processes to instil employee wellbeing as a critical business priority that promotes satisfaction, physical and mental health, productivity, retention and loyalty
- Align your OPEX and CI strategies with your forward-looking business goals to ensure clarity of vision and communication with increased engagement and empowerment
- What are the best ways to incentivise and motivate modern workforces to keep teams happy, ensure employees feel seen and valued, and keep everybody on board with your vision?
Anne-Marie Coe, Head of Culture & Engagement, Anglian Water Services
Tim Sismey, Senior Process Improvement Manager, National Express LTD
Chris Reay, Head of Agile Process Excellence & Change, Thames Water
Pepper Clayton-Fisher, Head of Continuous Improvement, British Heart Foundation
Marrily Runoona-Rutsito, HR Business Partner (Employee Experience – Continuous improvement Team), Network Rail
Lindsey Farn, Head of Transformation & Engagement, Westminster City Council
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