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We Look Forward To Welcoming You Next Wednesday! In 1 Day, 27 Cross-Sector OpEx Directors Reveal How To Engage People & Change Cultures To Drive Operational Excellence.

Inspire Cultural Change & Transformation, Fully Engage All Levels Of The Workforce, Leverage New Technologies, AI & Data With Solid Frameworks & Systems For Sustained Continuous Improvement & Operational Excellence

A One-Day Industry-Led Conference & Networking Event, 27th February 2019, The Cavendish Conference Centre, Central London.

Learn From 27 Cross-Sector Experiences & Insights Into Innovative Strategies To Engage Employees & Change Cultures To Drive Continuous Improvement & Sustained Operational Excellence

  1. Drive Business-Wide Cultural Change & Transformation! Vodafone, Royal Mail, Close Brothers, Crown Commercial Service and TEVA Runcorn reveal strategies to align core business visions and values for successful, long-term culture change that embeds operational excellence
  2. Gain Staff-Wide Engagement & Buy-In: ENGIE UK offer best-practice engagement techniques to drive a cultural shift and eliminate disengagement
  3. Get Leaders, Shop Floor Workers & Middle Managers On Board! AstraZeneca, Highway England and Cambridge University Press offer expert advice to ensure you take all staff with you on the journey for truly bought-in colleagues and Opex advocates
  4. Unlock The Power Of New Technology, Automation & AI: YBS Group and, Bristol Water and Bupa explore the latest tech innovations that will actually boost efficiency and impact Opex strategies without alienating staff
  5. Game-Changing Cross-Sector Insights: Teva Pharmaceuticals, Costain, Expedia Group and Google Cloud share real-world insights into the practicalities and pitfalls of embedding successful strategies
  6. Effectively Leverage New Tech: Sodexo divulge top tips to harness technology to engage staff with continuous improvement
  7. Winning Frameworks, Models & Systems: Imperial College London reveal high-impact frameworks and systems to drive demonstrable improvements and efficiencies
  8. Sustain Long-Term Excellence: The Royal Mint offer advice to drive momentum forward to encourage long-term investment and truly embed continuous improvement for long-term impact
  9. Combat Resistance, Avoid Pitfalls: TUI UK&I and The Go-Ahead Group share top methods to overcome internal resistance and blockers to change for a fully-committed workforce and smooth operational excellence
  10. My Opex Journey, My Story: Vodafone, QBE European Operations and Expedia offer cross-sector case studies and real-world experiences of how to get your people involved in the OpEx journey whilst supporting them through change

Why Attend This Operational Excellence Conference?

  • 27 Senior, Cross-Sector Speakers Take To The Stage In One Inspiring Day: 3 Pharmaceutical, 2 Government, 4 Finance, 3 Travel, 3 Utilities, 2 Higher Education, 1 Logistics, 1 Medical, 1 Online, 1 Retail, 1 Telecommunications
  • 9 Advanced Sessions On Your Operational Excellence Issues
  • Sister Conference Of The Sell-Out Process Excellence Conference
  • My Opex Journey, My Story: Interactive Case Study Discussions – Cross-Sector Perspectives
  • New! Technology & AI Panel Discussion
  • New! Sector-Specific Networking Groups
  • New! 3 Facilitated Peer-To-Peer Discussions: Measurement & Metrics; Safety Culture; Agile & Lean
  • Just 1 Day Out Of The Office
  • 2 Conference Chairpersons
  • Open Q&A

See The Programme Outline Below For The Operational Excellence Conference - Engaging People, Changing Culture Or Click Here >>
Inspire Cultural Change & Transformation, Fully Engage All Levels Of The Workforce, Leverage New Technologies, AI & Data With Solid Frameworks & Systems For Sustained Continuous Improvement: Engage People & Change Cultures To Drive Operational Excellence

08.30 Registration, Coffee & Informal Networking

09.00 GIC Welcome, Interactive Voting Introduction & Morning Chair’s Opening Remarks
Alessandro Laureani | Director, Global Sales Development |
Google Cloud


09.20 Enable Business-Wide Cultural Transformation By Aligning Your Business Core Visions & Values For Successful, Long-Term Culture Change That Embeds Operational Excellence

Sonia Aslam | Senior Manager - Transformation & Operational Excellence | Vodafone
Simon Haben | Director of Organisation & People Transformation | Royal Mail
Steven Webb | Operational Excellence Lead | Close Brothers 


Gareth Scott | Head of Continuous Improvement | Crown Commercial Service
Pam Le Ballois | Head of Operations Excellence | TEVA Runcorn


09.50 From The Bottom To The Top Of The Organisation, Gain Staff-Wide Buy-In & Engagement With Operational Excellence With The Latest Thinking & Engagement Techniques

Chris Harrison | ERP Programme Director | ENGIE UK


10.15 Morning Refreshment Break With Informal Networking & Sector-Specific Networking: Food & Drink, Not-For-Profits, Utilities, Consumer Goods, Chemicals, Construction, Professional Services, Pharma, Retail, Finance


10.45 How To Engage, Gain Buy-In From & Empower The Leadership Team To Get Fully Behind Opex Programmes For Long-Term Support & Investment

10.45 Perspective One: Naveed Khawaja | Director Agile & Lean Transformation | AstraZeneca

11.00 Perspective Two: Neal Symmons | Lean Technical Manager | Highways England


11.15 Develop A Cultural Shift On The Shop Floor To Eliminate Any Disengagement & Resistance To Change

Speaker To Be Announced - Please Check The Website For Updates


11.30 As Middle-Management Is The Organisational Level Where Most Resistance Is Usually Found, What Are The Tips & Techniques To Take Middle Managers On The Opex Journey & Change The Mindset Of ‘That’s Not My Job’ For Good?

Christopher Sibbons | Global Head of Operational Improvement | Cambridge University Press

11.45 Bonus Session Reserved For Exclusive Conference Partner. To get involved with The Operational Excellence Conference - Engaging People, Changing Culture please call +44 (0)20 3479 2299 or email for more details.


12.15 From The Conception To Completion Of Their Opex & CI Journey, Gain Best-Practice Advice From A Selection of Cross-Sector Speakers Sharing Their Highs, Lows & Lessons Learned

Sonia Aslam | Senior Manager - Transformation & Operational Excellence  | Vodafone

Amit Dixit | Head of Operational Excellence | QBE European Operations

Anna Gevorgyan | Senior Director Strategy & Operational Excellence | Expedia

12.40 Lunch For Delegates, Speakers & Partners

13.10 Informal Peer-To-Peer Discussions

A) Safety Culture
Daniel Mottram | Director, EHS & Security | Teva Pharmaceuticals

B) Agile & Scrum With Lean Methodologies
Tony Blanch | Business Improvement Director | Costain

C) Measurement & Metrics

Tanya Day-Whitten | Senior Director Operational Excellence & NPD | Oriflame Cosmetics



Anna Bushnaya |  Operational Excellence Manager |  Oriflame Cosmetics



13.40 Afternoon Chair's Opening Remarks
Anna Gevorgyan | Senior Director Strategy & Operational Excellence | Expedia Group


13.50 Which Are The Latest Innovations From AI, Automation & Robotics That Will Actually Boost Efficiency & Impact Opex Strategies Without Alienating Staff?

Jessica Lockwood | Process Automation Manager YBS Group


Robert Kulawik Chief Operating Officer

Christopher Thomas | Head of Business Improvement & Innovation | Bristol Water plc

Joel Roxburgh | Global Director of Lean Transformation | Bupa


14.20 To Be Confirmed. 


14.45 Set Yourself Up For Success! Ensure Your Opex Frameworks & Systems Are Strategically Right For Your Organisation To Drive Improvements & Efficiencies
Marc Gray Operational Excellence Programme Director | Imperial College London

15.10 How To Engage People and Inspire Culture Change To Drive Operational Excellence 

Richard Parker | Director of Client Solutions | Lane4 Management Group Ltd 



To get involved with The Operational Excellence Conference - Engaging People, Changing Culture please call +44 (0)20 3479 2299 or email for more details.

15.30 Afternoon Refreshment Break With Informal Networking


16.00 Develop Strategies To Sustain & Maintain Opex Programmes For Long-Term Gains & Impact
Leighton John Director of Operations | The Royal Mint


16.25 Top Methods To Combat Internal Resistance & Blockers To Change & Overcome Pitfalls For A Fully-Committed Workforce

16.25 Nicola Harris Director of Business Improvement & Transformation TUI UK&I


16.45 Stuart Day Head of Continuous Improvement (Route Services) Network Rail 



17.10 Chair’s Closing Remark

17.15 Official Close Of Conference

Speak, Sponsor Or Exhibit At The Operational Excellence Conference

Can you help organisations drive operational excellence and continuous improvement? For more information on how to get involved, please call +44 (0)20 3479 2299 or email

Book An Exhibition Stand & 2 Delegate Passes Today. Please click here to book your stand. Exhibition space is strictly limited and will be issued on a first-come, first-served basis.

Take A Look At Our Upcoming Sister Event, The Manufacturing, People & Tech Conference - Improving Productivity

Get The Latest, Real-World Case Studies From 20 Senior Manufacturer Speakers In Just 1 Day As They Unveil Their Latest People & Tech Strategies To Maximise Manufacturing Productivity

Engage Your People & Leverage Technology To Maximise Manufacturing Productivity: Create High-Performing Cultures With Strategic Methods of Attracting, Developing & Engaging Talent & Applying The Latest Technologies & Industry 4.0 In Practice.

A One-Day, Industry-Led Conference & Networking Event, 30th April 2019, Macdonald Burlington Hotel, Birmingham.

Practical Insights To Revolutionise Your Manufacturing Processes, Increase Employee Engagement, Attract Talent, Implement The Best Upcoming Tech & Uncover Essential Insights Into Industry 4.0, Data & Lean To Improve Your Productivity & Efficiency

  1.  Attract The Right Talent & Develop Your Future Workforce: From apprentices to grads to shop floor workers - get the best talent through your doors, plug the skills gap and keep the line running
  2. Creating A Culture Of Engagement: Successes and pitfalls of creating a highly-engaged, high-performance culture with long-term retention
  3. Developing Skills For A Multi-Skilled, Multi-Functional Workforce: Practical methods to upskill your people, promote continuous development and positively impact your production line
  4. Brexit Uncertainty: Overcoming labour, import, costs and regulatory unpredictability; how do you mitigate the risks of Brexit?
  5. Align People & Procedures With Exciting New Technology: Identify the right tech for your business and overcome the barriers of implementation
  6. AI, Robotics, VR, Additive & Automation… Tech Innovations To Invest In Now: Assess the best technologies, manage cost and permanently improve productivity
  7. Industry 4.0 & Data Practical Applications: Future-proof your factories and implement advanced data strategies and Industry 4.0 now to keep up with the tech revolution
  8. Lean & Visual Methodologies - Grab The Quick Wins: Reduce waste, drive continuous improvement and increase productivity