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Want To Bring Your Team? Book 4 For The Price Of 3! In 1 Affordable Day, Explore How 24 Of Europe's Leading OPEX Directors Are Engaging People & Changing Cultures For Sustained Operational Excellence

Drive & Sustain Operational Excellence With Savvy People Engagement & Culture Change Strategies: Win Buy In From The C-Suite To The ‘Shop Floor’, Embed Change-Ready Cultures & Align Customer-Centric OPEX Strategies To Business Goals & Leverage New Technologies & Data For Effective Continuous Improvement Journeys, Long-Term Efficiencies & Impressive, Measurable Results. A One-Day, Cross-Sector Conference & Networking Event, 25th February 2020, One America Square, Central London

Europe’s Leading One-Day Operational Excellence Conference. 24 In-House Speakers Reveal The Latest Insights To Engage People & Change Cultures For Sustained OPEX! 

3rd Annual Event Back By Popular Demand! 24 Cross-Sector Industries Share Practical Advice, Experiences & Lessons Learnt To Optimise Processes & All Levels Of The Organisation For Sustained Operational Excellence Which Furthers The Goals Of The Business & Makes A Real Impact

  1. Integrate & Align OPEX With Business-Critical Objectives: Embed OPEX into the business DNA to identify and align with strategic organisational goals
  2. Embed Receptive, Improvement-Ready Cultures: Cultivate performance-enhancing cultural and behavioural changes
  3. Overcome Resistance To Change & Continuous Improvement: Unlock employee advocacy to tackle change and uncertainty proactively and achieve long-term objectives
  4. Measure The Bottom-Line Impact Of OPEX: Setting KPIs and metrics to assess and benchmark progress and demonstrate business results
  5. Secure Leadership & Middle Management Buy In: Build the case for ongoing commercial backing and inspire real support for operational improvements which last
  6. Maintain Employee Engagement & Shop Floor Motivation: Tap into employee drivers, behaviours and psychology to act on feedback and secure buy-in for operational improvements which stick
  7. Tools, Tech & Robotics – Opportunities & Hurdles: The pitfalls and hurdles to making the right investment and successful integration
  8. Drill Into The Data! Deliver evidence-based operational improvements and efficiencies
  9. Customer-Centric OPEX? Design operations with the customer at the heart to add value, reduce frustrations and improve quality of service
  10. The Future Of OPEX: Future-proof strategies to stand the test of time and changing systems, people, tech, workforces and methodologies

The Operational Excellence Conference At A Glance

24+

Senior-Level Speakers

100%

Satisfaction Rating

3

Years Of Insight & Inspiration

10

Advanced Topic Streams

1

Inspiring Day

Why This Operational Excellence - Engaging People, Changing Cultures Conference? 

  • 24 In-House Practitioners Speaking In 1 Inspiring Day: Food & Drink ✓ Construction ✓ Retail ✓ Pharma ✓ Travel ✓ Finance ✓ Logistics ✓ Healthcare ✓ Infrastructure ✓ Telco ✓ Broadcasting
  • 3rd Annual Event, Back By Popular Demand!
  • 100% Satisfaction In 2019
  • Updated Agenda, Practical Insights, 22 Cross-Sector Case Studies
  • New! Aligning OPEX To Business Goals
  • New! My OPEX Journey: What’s Next?
  • New! Quick Wins, Hard-Won Truths Panel
  • 4 Interactive Panels: Culture, Engagement, Lessons Learnt, Measuring Impact
  • Interactive Voting & Q&A
  • 4 Informal Peer Discussions: A) Agile B) Lean C) Middle Mangers D) Women In OPEX

24 OPEX & Continuous Improvement Directors Tackle Your Toughest Challenges In 1 Day: Aligned OPEX Strategies • Culture • Change & Continuous Improvement • Measurement: Assess & Demonstrate Impact • Leadership Buy In • Engagement • My OPEX Journey • Lessons Learnt! • Tools, Tech & Robotics • Data-Driven Efficiencies • Customer-Centric OPEX • The Future Of OPEX

100% Delegate Satisfaction Rate  & 3 Years Of Market-Leading OPEX Conferences!

Hear What Previous Attendees Think:


"Interactive, diverse and insightful. A thought-provoking opportunity!" 

'Excellent speakers, worthwhile networking and good debate and sharing.'

‘Informative and a brilliant networking event.’

Drive & Sustain Operational Excellence With Savvy People Engagement & Culture Change Strategies: Win Buy In From The C-Suite To The ‘Shop Floor’, Embed Change-Ready Cultures & Align Customer-Centric OPEX Strategies To Business Goals & Leverage New Technologies & Data For Effective Continuous Improvement Journeys, Long-Term Efficiencies & Impressive, Measurable Results

Please See Below For The Operational Excellence - Engaging People, Changing Cultures Conference Programme Outline. For The Full Agenda, Please Click Here >> 

New-Header-Image-logo-all-speaker-logos

08.30 Registration, Coffee & Informal Networking

09.00 GIC Welcome, Interactive Voting Introduction & Morning Chair’s Opening Remarks
Parul Kumar, Global Head of Operational Excellence, Expedia Group

ALIGNED OPEX 

09.10 Weave Operational Excellence Methodologies Into The Business Fabric To Identify Waste & Map Improvement Strategies Which Further Business Objectives

Ashutosh Pandey, Head of Strategic Quality Transformation, Nokia

CULTURE - PANEL DISCUSSION & Q&A 

09.30 Culture First! Lay The Groundwork For Sustained Operational Improvements By Cultivating Improvement-Receptive Cultures & Performance-Enhancing Behaviours

Claire Maher, Head of Continuous Improvement, DHL

 

Ashutosh Pandey, Head of Strategic Quality Transformation, Nokia

 

Scott Worth, Operational Excellence Manager, Central England Co-operative

CHANGE & CONTINUOUS IMPROVEMENT - DOUBLE PERSPECTIVE

10.00 Communicate Change & Continuous Improvement Objectives To Unlock Employee Advocacy, Overcome Internal Barriers & Resistance & Sustain OPEX

10.00 Perspective One
Bushrah Naz-Tyrer, Operational Efficiency Manager, Marks & Spencer

 

 
10.20 Perspective Two
Christopher Dixon, Lead Specialist - Continuous Improvement, Specialist Services, NHS Blood & Transplant

10.40 Morning Refreshment Break With Informal Networking

ASSESS & DEMONSTRATE IMPACT - PANEL DISUSSION & Q&A

11.10 Evaluate & Prove The Impact Of OPEX: The KPIs & Metrics To Accurately Benchmark Progress & Bottom-Line Results From The Business Perspective

Lee Robinson, Operational Excellence Manager, Travelodge Hotels

 

 

Ben Nicholson, Excellence Programme Adviser, Schroders

 

 

Shahed Md Salahuddin, Manager, GSK Production System (OE), GSK Bangladesh Ltd

 

 

11.40 Bonus Session; Reserved For Exclusive Conference Partner. For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@opexcultureconference.com

LEADERSHIP BUY-IN

12.10 But…What Are The Benefits? Secure Proactive Leadership Support & Buy In & Encourage Middle Management To Champion Operational Excellence

James Elliott, Head of Operational Excellence & Global CX Lead, BUPA Global

ENGAGEMENT - PANEL DISCUSSION & Q&A

12.30 Tap Into Employee Drivers, Behaviours & Psychology To Maintain Engagement & Motivation During Change & Ensure “Shop-Floor” Feedback is Actioned

Neil Cavill, Head of Continuous Improvement, ARCO

 

 

Pete Gough, Partner & Continuous Improvement Development Manager, Waitrose & Partners

 

 

Gary Ballard, Senior Performance Improvement Manager, Virgin Media

 

 

Sandra Borja Santos, Continuous Improvement Manager, BP

 

 

Elizabeth Young, Continuous Improvement Concept Manager, Marks & Spencer 

 

 

13.00 Lunch For Delegates, Speakers & Partners

INFORMAL PEER-TO-PEER DISCUSSIONS

13.30 Informal Peer-To-Peer Discussions

A) Agile
Neil Cavill, Head of Continuous Improvement, ARCO

 

B) Women In OPEX
Sonia Aslam, Senior Manager - Transformation & Operational Excellence, Vodafone

 

 

C) Middle Managers
Simon Higgs, Lead Project Manager, National Grid

 

 

D) Lean

14.00 Afternoon Co-Chair’s Opening Remarks

Anita Tadayon, Business Design Director, BT Consumer

 

 

Sonia Aslam, Senior Manager - Transformation & Operational Excellence, Vodafone

MY OPEX JOURNEY

14.10 Real-World Insights Into Achieving Sustained, Long-Term Operational Excellence Initiatives

Speaker to be announced. Please check the website for details.

14.30 Bonus Session; Reserved For Exclusive Conference Partner. For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@opexcultureconference.com

LESSONS LEARNT! - PANEL DISCUSSION & Q&A

15.10 Why Does OPEX Sometimes Fail? Real-Life Experiences, Quick Wins & Hard-Won Truths

Parul Kumar, Global Head of Operational Excellence, Expedia Group

 

 

Will Burrows, Continuous Improvement Manager, Halfords

 

 

Miles Miller, Senior Lead Consultant - Operational Standardisation - Global Lead Markets, McDonald’s

 

 

Stuart Anwyl, Head of Operational Excellence, Balfour Beatty 

 

 

15.40 Afternoon Refreshment Break With Informal Networking

TOOLS, TECH & ROBOTICS

16.10 The Reality Of Integrating Systems, RPA & New Technologies To Boost Operational Efficiencies & Improvements

Speaker to be announced. Please check the website for details.

DATA-DRIVEN EFFICIENCIES

16.30 More Than A Gut Feeling: Drill Into The Data To Deliver Evidence-Based Operational Improvements

Nick Good, Director of Partner Operations, Virgin Media

CUSTOMER-CENTRIC OPEX

16.50 Deliver Stand-Out Operational Excellence With The Customer At Its Heart

David Harrison, Head of Operational Excellence, Sales & Service, Ageas UK

THE FUTURE OF OPEX

17.10 As Systems, People, Tech, Workplaces & Methodologies Evolve, Design Fit-For-Future Operational Excellence Strategies Which Sustain Improvements & Stand The Test Of Time

Simon Higgs, Lead Project Manager, National Grid

 

17.30 Chair’s Closing Remarks & Official Close Conference

Can You Help Organisations Drive Operational Excellence & Continuous Improvement? For more information on how
to get involved, please call +44 (0)20 3479 2299 or email partner@opexcultureconference.com

Book An Exhibition Stand & 2 Delegate Passes For Only £2,499. Click here to book your stand. Exhibition space is limited and will be issued on a first-come, first-served basis.