Book Now To Save £200! Drive Engaged Cultures & Tech Efficiencies To Sustain Excellence For Continuous Process & Business Improvements & Performance

Successfully Embedding Cultures Of Improvement & Continuous & Process Excellence & Exploring Effective Technology Implementation That Will Achieve Sustainable, Big Picture Results: Overcome Barriers To Success To Drive & Maintain A Culture Of Excellence & Continuous Improvement By Engaging People Around Improvement Strategies & Visions, Implementing Emerging Technologies, Automation & New Digital Tools, Creating Flexible Methodologies & Organisational Frameworks To Secure Long-Lasting, Measurable, Value-Adding Results

A One-Day, Brand-Led, European, Practitioner-Led Conference & Networking Event, 12^th May 2021, London OR Via Live Stream.

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Book Now To Save £200!

28 Process & Business Improvement Professionals From Industry-Leading Brands Reveal How To Drive & Maintain A Culture Of Excellence & Continuous Improvement By Engaging People Around Improvement Strategies & Visions To Secure Long-Lasting, Measurable, Value-Adding Results

Win Over Teams & Change Cultures: Embed an improvement culture into your team’s DNA for successful, sustained process improvement and business benefits
Streamline With Emerging Tech & Tools In A Data-Driven World: Where and when to implement robust digital technologies to simplify processes and maximise profits
AI, Machine Learning, RPA In Practice: Implement the right technologies and automation opportunities to drive business-wide efficiencies and successes
Engage Leaders & Secure Buy-In: Communicate with and influence leaders to fuel progress throughout the organisation
Critically Evaluate Your Methodologies: Create an effective and robust framework that works for your organisation and delivers sustained results
Sustain Improvements, Overcome Resistance & Change Fatigue: Track and measure processes to achieve real impact that can be sustained long-term
Benchmark Performance, Measure ROI: Do you have the right KPIs to accurately determine results? And how to get the board on board!
Real-Life Experience Sharing & Lessons Learnt: Battle resistance to change and break down barriers to improvement
Align Strategy & Vision To Ensure Business-Backing Results: Achieve company goals with a laser focus on improvements that are aligned to the bigger picture

"Interactive, diverse and insightful. A thought-provoking opportunity!"

'Excellent speakers, worthwhile networking and good debate and sharing.'

‘Informative and a brilliant networking event.’

The Process & Business Improvement Conference At A Glance

24+

Senior-Level Speakers

100%

Satisfaction Rating

3

Years Of Insight & Inspiration

10

Advanced Topic Streams

1

Inspiring Day

Engaging Teams, Changing Cultures • Automation: Tech Implementation In Practice • Tech Efficiencies • Strategy & Vision • Evaluating Methodologies • Sustaining Improvements • Measuring Results • Overcoming Barriers • Engaging Leaders, Securing Buy-In

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Book Now To Save £200!

08.30 Registration, Morning Coffee & Objective Setting

09.00 GIC Welcome, Interactive Voting Introduction & Morning Chair’s Opening Remarks

Duncan Beach
Global Head of Process Engineering & Automation
Commercial Banking, HSBC

ENGAGING TEAMS, CHANGING CULTURES | Q&A & PANEL DISCUSSION

09.20 Engage People, Change Cultures & Embed Improvement Into Your Team’s DNA For Successful, Sustained Process & Business Improvements

Jackie Francis
Head of Operational Readiness & Change Governance
Virgin Media

Ashutosh Pandey
Head of Strategic Quality Transformation
Nokia

Darren Yeates
Agile Transformation Lead
NatWest

Sonia Strang
Head of Business Change Global Transformation Office
British American Tobacco

Hina Agarwal
Product Owner/Agile Business Analyst
Trainline

Rosa Salamone
Continuous Improvement Manager
Boots UK

Jacquie Heany
Director of People & Business Excellence
World Vision UK

AUTOMATION: TECH IMPLEMENTATION | DOUBLE PERSPECTIVE DISCUSSION

09.50 AI, Machine Learning, RPA…Capitalise On Evolving Technologies & Automation Opportunities To Implement Organisational Goals & Drive Business- Wide Improvements

09.50 Perspective One
Ravinder Singh Assi
Vice President - Digitalisation & Automation
Deutsche Bank

10.10 Perspective Two
Darren Diprose
Head of Mobile Web Chat & AI Solutions
British Gas

10.30 Morning Refreshment Break With Informal Networking

TECH EFFICIENCIES | START-UP FOCUS

11.00 Capitalise On Emerging Technologies & New Tools To Simplify Processes, Drive Efficiencies & Really Reap The Benefits Of Digital Innovation

Christopher Thomas
Head of Business Improvement & Innovation
Bristol Water

11.20 Bonus Session; Reserved For Exclusive Conference Partner. For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@processexcellenceconference.com.

STRATEGY & VISION

11.50 Avoid Improvement For Improvement’s Sake! Ensure Process & Business Improvement Is Closely Tied To Organisational Goals To Secure Business- Backing Results

Darren Yeates
Agile Transformation Lead
NatWest

INFORMAL BREAKOUT DISCUSSIONS

12.10 Informal Breakout Discussions

A) Pace Of Change
Steve Petrie
Business Performance Director
Balfour Beatty

B) Psychology Of People
Gwen Turner
Head of HR Strategic Planning & Process Improvement
Trinity College Dublin

C) Agile
Hina Agarwal
Product Owner/Agile Business Analyst
Trainline

D) Grassroot Engagement
Carl Grayson
Continuous Improvement Manager
Royal Air Force (RAF)

E) PEX In An Office Environment
Alco Jensema
Continuous Improvement Lead EU & ANZ
McDonald’s

F) Lean
Tim Perkins (MBB)
Head of Performance & Continuous Improvement
AstraZeneca

COVID-19 IMPACT | DELEGATE DISCUSSION

13.10 Share Best Practice With Your Peers About Tactics & Tips To Mitigate The Impact Of Coronavirus, Proactively Prepare For Future Crises & Reinforce Business Resilience During Uncertain Times

13.40 Afternoon Chair’s Opening Remarks

METHODOLOGIES | Q&A & PANEL DISCUSSION

13.50 Critically Evaluate Existing & Evolving Methodologies To Optimise & Create Robust Business Improvement Frameworks & Secure Process Improvement Success

Shelley Davies
Director, Process Excellence & Automation - Group Business Services
BT

Claudine Berger
Continuous Improvement Expert – Nestlé Swiss Market
Nestlé

Adrian Richardson, Director for
Continuous Quality Improvement Frimley Health
NHS Foundation Trust

James Harley
Head of Continuous Improvement & Automation
Bupa

Brett Sneddon
Head of Automation
Commercial Banking, HSBC

SUSTAINING IMPROVEMENTS

14.20 Overcome Change Fatigue, Resistance & Wider Challenges To Sustain Improvements & Embed Them Into Business-As-Usual

Will Burrows
Continuous Improvement Project Manager
Halfords

MEASURING RESULTS

14.40 Interpret Intangible & Hard Metrics To Determine ROI, Benchmark Performance, Assess Progress & Measure Impact

Emily Viarnaud
Operational Excellence Manager
Costa Express

15.00 Bonus Session; Reserved For Exclusive Conference Partner. For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@processexcellenceconference.com.