Menu Close

Save £100 When You Book Before 29th November! In 1 Day, 23 Cross-Sector Operational Excellence & Continuous Improvement Directors Share Their Real-World OpEx Journey Success Stories

Win Senior & ‘Shop-Floor’ Buy-In, Overcome Resistance & Embed & Sustain Behavioural Change For Effective Continuous Improvement Journeys & Operational Excellence Strategies With Measurable Results

A One-Day Industry-Led Conference & Networking Event, 27th February 2019, One Great George, Central London – Luxury Venue.

Learn From 23 Cross-Sector Experiences & Insights Into Innovative Strategies To Engage Employees & Change Cultures To Drive Continuous Improvement & Sustained Operational Excellence

  1. Drive Business-Wide Cultural Change & Transformation! Vodafone, Royal Mail, Close Brothers, Crown Commercial Service and TEVA Runcorn reveal strategies to align core business visions and values for successful, long-term culture change that embeds operational excellence
  2. Gain Staff-Wide Engagement & Buy-In: ENGIE UK offer best-practice engagement techniques to drive a cultural shift and eliminate disengagement
  3. Get Leaders, Shop Floor Workers & Middle Managers On Board! AstraZeneca, Highway England and Cambridge University Press offer expert advice to ensure you take all staff with you on the journey for truly bought-in colleagues and Opex advocates
  4. Unlock The Power Of New Technology, Automation & AI: YBS Group and, Bristol Water and Bupa explore the latest tech innovations that will actually boost efficiency and impact Opex strategies without alienating staff
  5. Game-Changing Cross-Sector Insights: Teva Pharmaceuticals, Costain, Expedia Group and Google Cloud share real-world insights into the practicalities and pitfalls of embedding successful strategies
  6. Effectively Leverage New Tech: Sodexo divulge top tips to harness technology to engage staff with continuous improvement
  7. Winning Frameworks, Models & Systems: Imperial College London reveal high-impact frameworks and systems to drive demonstrable improvements and efficiencies
  8. Sustain Long-Term Excellence: The Royal Mint offer advice to drive momentum forward to encourage long-term investment and truly embed continuous improvement for long-term impact
  9. Combat Resistance, Avoid Pitfalls: TUI UK&I and The Go-Ahead Group share top methods to overcome internal resistance and blockers to change for a fully-committed workforce and smooth operational excellence
  10. My Opex Journey, My Story: Vodafone, QBE European Operations and Expedia offer cross-sector case studies and real-world experiences of how to get your people involved in the OpEx journey whilst supporting them through change

Why Attend This Operational Excellence Conference?

  • 23 Senior, Cross-Sector Speakers Take To The Stage In One Inspiring Day: 3 Pharmaceutical, 2 Government, 4 Finance, 3 Travel, 3 Utilities, 2 Higher Education, 1 Logistics, 1 Medical, 1 Online, 1 Retail, 1 Telecommunications
  • 9 Advanced Sessions On Your Operational Excellence Issues
  • Sister Conference Of The Sell-Out Process Excellence Conference
  • My Opex Journey, My Story: Interactive Case Study Discussions – Cross-Sector Perspectives
  • New! Technology & AI Panel Discussion
  • New! Sector-Specific Networking Groups
  • New! 3 Facilitated Peer-To-Peer Discussions: Measurement & Metrics; Safety Culture; Agile & Lean
  • Just 1 Day Out Of The Office
  • 2 Conference Chairpersons
  • Open Q&A

See The Programme Outline Below For The Operational Excellence Conference - Engaging People, Changing Culture Or Click Here >>
Inspire Cultural Change & Transformation, Fully Engage All Levels Of The Workforce, Leverage New Technologies, AI & Data With Solid Frameworks & Systems For Sustained Continuous Improvement: Engage People & Change Cultures To Drive Operational Excellence

08.30 Registration, Coffee & Informal Networking

09.00 GIC Welcome, Interactive Voting Introduction & Morning Chair’s Opening Remarks
Alessandro Laureani | Director, Global Sales Development |
Google Cloud


09.20 Enable Business-Wide Cultural Transformation By Aligning Your Business Core Visions & Values For Successful, Long-Term Culture Change That Embeds Operational Excellence

Sonia Aslam | Senior Manager - Transformation & Operational Excellence | Vodafone
Simon Haben | Director of Organisation & People Transformation | Royal Mail
Anthony Savell | Operational Excellence Lead | Close Brothers

Gareth Scott | Head of Continuous Improvement | Crown Commercial Service
Pam Le Ballois | Head of Operations Excellence | TEVA Runcorn


09.50 From The Bottom To The Top Of The Organisation, Gain Staff-Wide Buy-In & Engagement With Operational Excellence With The Latest Thinking & Engagement Techniques

Chris Harrison | ERP Programme Director | ENGIE UK


10.15 Morning Refreshment Break With Informal Networking & Sector-Specific Networking: Food & Drink, Not-For-Profits, Utilities, Consumer Goods, Chemicals, Construction, Professional Services, Pharma, Retail, Finance


10.45 How To Engage, Gain Buy-In From & Empower The Leadership Team To Get Fully Behind Opex Programmes For Long-Term Support & Investment

10.45 Perspective One: Naveed Khawaja | Director Agile & Lean Transformation | AstraZeneca

11.00 Perspective Two: Neal Symmons | Lean Technical Manager | Highways England


11.15 Develop A Cultural Shift On The Shop Floor To Eliminate Any Disengagement & Resistance To Change

Speaker To Be Announced - Please Check The Website For Updates


11.30 As Middle-Management Is The Organisational Level Where Most Resistance Is Usually Found, What Are The Tips & Techniques To Take Middle Managers On The Opex Journey & Change The Mindset Of ‘That’s Not My Job’ For Good?

Christopher Sibbons | Global Head of Operational Improvement | Cambridge University Press

11.45 Bonus Session Reserved For Exclusive Conference Partner. To get involved with The Operational Excellence Conference - Engaging People, Changing Culture please call +44 (0)20 3479 2299 or email for more details.


12.15 From The Conception To Completion Of Their Opex & CI Journey, Gain Best-Practice Advice From A Selection of Cross-Sector Speakers Sharing Their Highs, Lows & Lessons Learned

Sonia Aslam | Senior Manager - Transformation & Operational Excellence  | Vodafone

Amit Dixit | Head of Operational Excellence | QBE European Operations

Anna Gevorgyan | Senior Director Strategy & Operational Excellence | Expedia

12.40 Lunch For Delegates, Speakers & Partners

13.10 Informal Peer-To-Peer Discussions

A) Safety Culture
Daniel Mottram | Director, EHS & Security | Teva Pharmaceuticals

B) Agile & Scrum With Lean Methodologies
Tony Blanch | Business Improvement Director | Costain

C) Measurement & Metrics

13.40 Afternoon Chair's Opening Remarks
Anna Gevorgyan | Senior Director Strategy & Operational Excellence | Expedia Group


13.50 Which Are The Latest Innovations From AI, Automation & Robotics That Will Actually Boost Efficiency & Impact Opex Strategies Without Alienating Staff?

Nat Juryta Senior Manager – Innovation Delivery YBS Group

Robert Kulawik Chief Operating Officer

Christopher Thomas | Head of Business Improvement & Innovation | Bristol Water plc

Joel Roxburgh | Global Director of Lean Transformation | Bupa


14.20 Sodexo Case Study
Isabelle Hannedouche Senior VP – Business Improvement & Growth Support Sodexo


14.45 Set Yourself Up For Success! Ensure Your Opex Frameworks & Systems Are Strategically Right For Your Organisation To Drive Improvements & Efficiencies
Marc Gray Operational Excellence Programme Director | Imperial College London

15.10 Bonus Session Reserved For Exclusive Conference Partner. To get involved with The Operational Excellence Conference - Engaging People, Changing Culture please call +44 (0)20 3479 2299 or email for more details.

15.30 Afternoon Refreshment Break With Informal Networking


16.00 Develop Strategies To Sustain & Maintain Opex Programmes For Long-Term Gains & Impact
Leighton John Director of Operations | The Royal Mint


16.25 Top Methods To Combat Internal Resistance & Blockers To Change & Overcome Pitfalls For A Fully-Committed Workforce

16.25 Perspective One: Nicola Harris Director of Business Improvement & Transformation TUI UK&I

16.45 Perspective Two: Campbell Smith Group Head of Continuous Improvement The Go-Ahead Group plc

17.10 Chair’s Closing Remark

17.15 Official Close Of Conference

Speak, Sponsor Or Exhibit At The Operational Excellence Conference

Can you help organisations drive operational excellence and continuous improvement? For more information on how to get involved, please call +44 (0)20 3479 2299 or email

Book An Exhibition Stand & 2 Delegate Passes Before Thursday 29th November For Just £2,299 +VAT (Save £500). Please click here to book your stand. Exhibition space is strictly limited and will be issued on a first-come, first-served basis.