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24 In-House OPEX Directors Address Your Toughest Challenges In 1 Inspiring Day To Fully Engage People & Change Cultures For Sustained Operational Excellence In 2020 & Beyond! Only 6 Weeks To Go, Book Today!

Drive & Sustain Operational Excellence With Savvy People Engagement & Culture Change Strategies: Win Buy In From The C-Suite To The ‘Shop Floor’, Embed Change-Ready Cultures & Align Customer-Centric OPEX Strategies To Business Goals & Leverage New Technologies & Data For Effective Continuous Improvement Journeys, Long-Term Efficiencies & Impressive, Measurable Results. A One-Day, Cross-Sector Conference & Networking Event, 25th February 2020, One America Square, Central London

Europe’s Leading One-Day Operational Excellence Conference. 24 In-House Speakers Reveal The Latest Insights To Engage People & Change Cultures For Sustained OPEX! 

3rd Annual Event Back By Popular Demand! 24 Cross-Sector Industries Share Practical Advice, Experiences & Lessons Learnt To Optimise Processes & All Levels Of The Organisation For Sustained Operational Excellence Which Furthers The Goals Of The Business & Makes A Real Impact

  1. Integrate & Align OPEX With Business-Critical Objectives: Embed OPEX into the business DNA to identify and align with strategic organisational goals
  2. Embed Receptive, Improvement-Ready Cultures: Cultivate performance-enhancing cultural and behavioural changes
  3. Overcome Resistance To Change & Continuous Improvement: Unlock employee advocacy to tackle change and uncertainty proactively and achieve long-term objectives
  4. Measure The Bottom-Line Impact Of OPEX: Setting KPIs and metrics to assess and benchmark progress and demonstrate business results
  5. Secure Leadership & Middle Management Buy In: Build the case for ongoing commercial backing and inspire real support for operational improvements which last
  6. Maintain Employee Engagement & Shop Floor Motivation: Tap into employee drivers, behaviours and psychology to act on feedback and secure buy-in for operational improvements which stick
  7. Tools, Tech & Robotics – Opportunities & Hurdles: The pitfalls and hurdles to making the right investment and successful integration
  8. Drill Into The Data! Deliver evidence-based operational improvements and efficiencies
  9. Customer-Centric OPEX? Design operations with the customer at the heart to add value, reduce frustrations and improve quality of service
  10. The Future Of OPEX: Future-proof strategies to stand the test of time and changing systems, people, tech, workforces and methodologies

The Operational Excellence Conference At A Glance

24+

Senior-Level Speakers

100%

Satisfaction Rating

3

Years Of Insight & Inspiration

10

Advanced Topic Streams

1

Inspiring Day

Why This Operational Excellence - Engaging People, Changing Cultures Conference? 

  • 24 In-House Practitioners Speaking In 1 Inspiring Day: Food & Drink ✓ Construction ✓ Retail ✓ Pharma ✓ Travel ✓ Finance ✓ Logistics ✓ Healthcare ✓ Infrastructure ✓ Telco ✓ Broadcasting
  • 3rd Annual Event, Back By Popular Demand!
  • 100% Satisfaction In 2019
  • Updated Agenda, Practical Insights, 22 Cross-Sector Case Studies
  • New! Aligning OPEX To Business Goals
  • New! My OPEX Journey: What’s Next?
  • New! Quick Wins, Hard-Won Truths Panel
  • 4 Interactive Panels: Culture, Engagement, Lessons Learnt, Measuring Impact
  • Interactive Voting & Q&A
  • 4 Informal Peer Discussions: A) Agile B) Lean C) Middle Mangers D) Women In OPEX

24 OPEX & Continuous Improvement Directors Tackle Your Toughest Challenges In 1 Day: Aligned OPEX Strategies • Culture • Change & Continuous Improvement • Measurement: Assess & Demonstrate Impact • Leadership Buy In • Engagement • My OPEX Journey • Lessons Learnt! • Tools, Tech & Robotics • Data-Driven Efficiencies • Customer-Centric OPEX • The Future Of OPEX

100% Delegate Satisfaction Rate  & 3 Years Of Market-Leading OPEX Conferences!

Hear What Previous Attendees Think:


"Interactive, diverse and insightful. A thought-provoking opportunity!" 

'Excellent speakers, worthwhile networking and good debate and sharing.'

‘Informative and a brilliant networking event.’

Drive & Sustain Operational Excellence With Savvy People Engagement & Culture Change Strategies: Win Buy In From The C-Suite To The ‘Shop Floor’, Embed Change-Ready Cultures & Align Customer-Centric OPEX Strategies To Business Goals & Leverage New Technologies & Data For Effective Continuous Improvement Journeys, Long-Term Efficiencies & Impressive, Measurable Results

Please See Below For The Operational Excellence - Engaging People, Changing Cultures Conference Programme Outline. For The Full Agenda, Please Click Here >> 

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08.30 Registration, Coffee & Informal Networking

09.00 GIC Welcome, Interactive Voting Introduction & Morning Chair’s Opening Remarks
Parul Kumar, Global Head of Operational Excellence, Expedia Group

ALIGNED OPEX 

09.10 Weave Operational Excellence Methodologies Into The Business Fabric To Identify Waste & Map Improvement Strategies Which Further Business Objectives

Ashutosh Pandey, Head of Strategic Quality Transformation, Nokia

CULTURE - PANEL DISCUSSION & Q&A 

09.30 Culture First! Lay The Groundwork For Sustained Operational Improvements By Cultivating Improvement-Receptive Cultures & Performance-Enhancing Behaviours

Claire Maher, Head of Continuous Improvement, DHL

 

Ashutosh Pandey, Head of Strategic Quality Transformation, Nokia

 

Scott Worth, Operational Excellence Manager, Central England Co-operative

CHANGE & CONTINUOUS IMPROVEMENT - DOUBLE PERSPECTIVE

10.00 Communicate Change & Continuous Improvement Objectives To Unlock Employee Advocacy, Overcome Internal Barriers & Resistance & Sustain OPEX

10.00 Perspective One
Bushrah Naz-Tyrer, Operational Efficiency Manager, Marks & Spencer

 

 
10.20 Perspective Two
Christopher Dixon, Lead Specialist - Continuous Improvement, Specialist Services, NHS Blood & Transplant

10.40 Morning Refreshment Break With Informal Networking

ASSESS & DEMONSTRATE IMPACT - PANEL DISUSSION & Q&A

11.10 Evaluate & Prove The Impact Of OPEX: The KPIs & Metrics To Accurately Benchmark Progress & Bottom-Line Results From The Business Perspective

Lee Robinson, Operational Excellence Manager, Travelodge Hotels

 

 

Shahed Md Salahuddin, Manager, GSK Production System (OE), GSK Bangladesh Ltd

 

 

11.40 Bonus Session; Reserved For Exclusive Conference Partner. For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@opexcultureconference.com

LEADERSHIP BUY-IN

12.10 But…What Are The Benefits? Secure Proactive Leadership Support & Buy In & Encourage Middle Management To Champion Operational Excellence

James Elliott, Head of Operational Excellence & Global CX Lead, BUPA Global

ENGAGEMENT - PANEL DISCUSSION & Q&A

12.30 Tap Into Employee Drivers, Behaviours & Psychology To Maintain Engagement & Motivation During Change & Ensure “Shop-Floor” Feedback is Actioned

Neil Cavill, Head of Continuous Improvement, ARCO

 

 

Pete Gough, Partner & Continuous Improvement Development Manager, Waitrose & Partners

 

 

Gary Ballard, Senior Performance Improvement Manager, Virgin Media

 

 

Sandra Borja Santos, Continuous Improvement Manager, BP

 

 

Elizabeth Young, Continuous Improvement Concept Manager, Marks & Spencer 

 

 

13.00 Lunch For Delegates, Speakers & Partners

INFORMAL PEER-TO-PEER DISCUSSIONS

13.30 Informal Peer-To-Peer Discussions

A) Agile
Neil Cavill, Head of Continuous Improvement, ARCO

 

B) Women In OPEX
Sonia Aslam, Senior Manager - Transformation & Operational Excellence, Vodafone

 

 

C) Middle Managers
Simon Higgs, Lead Project Manager, National Grid

 

 

D) Lean

14.00 Afternoon Co-Chair’s Opening Remarks

Anita Tadayon, Business Design Director, BT Consumer

 

 

Sonia Aslam, Senior Manager - Transformation & Operational Excellence, Vodafone

MY OPEX JOURNEY

14.10 Real-World Insights Into Achieving Sustained, Long-Term Operational Excellence Initiatives

Speaker to be announced. Please check the website for details.

14.30 Bonus Session; Reserved For Exclusive Conference Partner. For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@opexcultureconference.com

LESSONS LEARNT! - PANEL DISCUSSION & Q&A

15.10 Why Does OPEX Sometimes Fail? Real-Life Experiences, Quick Wins & Hard-Won Truths

Parul Kumar, Global Head of Operational Excellence, Expedia Group

 

 

Will Burrows, Continuous Improvement Manager, Halfords

 

 

Miles Miller, Senior Lead Consultant - Operational Standardisation - Global Lead Markets, McDonald’s

 

 

Stuart Anwyl, Head of Operational Excellence, Balfour Beatty 

 

 

15.40 Afternoon Refreshment Break With Informal Networking

TOOLS, TECH & ROBOTICS

16.10 The Reality Of Integrating Systems, RPA & New Technologies To Boost Operational Efficiencies & Improvements

Speaker to be announced. Please check the website for details.

DATA-DRIVEN EFFICIENCIES

16.30 More Than A Gut Feeling: Drill Into The Data To Deliver Evidence-Based Operational Improvements

Nick Good, Director of Partner Operations, Virgin Media

CUSTOMER-CENTRIC OPEX

16.50 Deliver Stand-Out Operational Excellence With The Customer At Its Heart

David Harrison, Head of Operational Excellence, Sales & Service, Ageas UK

THE FUTURE OF OPEX

17.10 As Systems, People, Tech, Workplaces & Methodologies Evolve, Design Fit-For-Future Operational Excellence Strategies Which Sustain Improvements & Stand The Test Of Time

Simon Higgs, Lead Project Manager, National Grid

 

17.30 Chair’s Closing Remarks & Official Close Conference

Can You Help Organisations Drive Operational Excellence & Continuous Improvement? For more information on how
to get involved, please call +44 (0)20 3479 2299 or email partner@opexcultureconference.com

Book An Exhibition Stand & 2 Delegate Passes For Only £2,499. Click here to book your stand. Exhibition space is limited and will be issued on a first-come, first-served basis.