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In Just 1 Day, Uncover How 18 Process Excellence Directors Are Changing Cultures & Organisations & Embedding Technologies For Agile, Efficient Process Excellence

Cultivate & Sustain A Culture Of Process Excellence & Continuous Improvement By Winning Senior & Shop Floor Buy-In, Engaging Staff To Champion Change & Integrating Robotics, Automation & AI Technologies For Lean, Agile & Technology-Ready Business Operations, Better Customer Experiences & Increased Process Efficiencies

Just One Day Out Of The Office – Practitioner-Led Hot Topics & Experiences. A One-Day, Brand-Led, European Conference & Networking Event, 25th September 2018, One America Square, Central London. Download the brochure. Secure one of the final seats today!

Download Brochure Here

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Cultivating Cultures Of Continuous Improvement & Change & Successfully Implementing Robotic Process Automation Assessment, Investment & Integration For Long-Term Efficiencies, Lean Agile Process Excellence & Sustained Business Improvements:

  1. Create & Embed A Culture Of Process Excellence: Action behavioural change and transform mindsets to motivate employees and increase efficiencies
  2. Drive Continuous Improvement To Sustain Long-Term Change: Strategies to maintain momentum for tangible, long-term business results
  3. Real-Life Change Lessons: From ‘lightbulb’ moments to hard-won truths, combatting change-averse behaviours to drive company-wide process improvement
  4. Robotics, Process Automation & AI – Technology Assessment & Integration: Transforming organisations for digitally-capable business operations and process excellence
  5. Lean Organisational Transformation: Transforming people and the organisation for consistent, lean and technology-ready process and operational excellence
  6. Secure Buy-In, Motivate Change: Overcome resistance and fears to secure buy-in from C-suite to shop floor
  7. Agile, Agile, Agile! Cultivating ‘fail fast, learn quick’ mindsets, workflows and environments to encourage continuous improvement
  8. Engage Leaders & Managers: Empower leaders and managers to become proactive process improvement influencers
  9. Reap The Rewards Of Excellent Customer Experiences: Leveraging customer analytics to reduce process waste, increase customer satisfaction and boost revenue

PLUS! This Process Excellence Conference – Changing Cultures, Embedding Tech Also Features:

  • 18 Cross-Sector, In-House Speakers: Utilities, Finance, Consumer Goods, Pharmaceutical, Automotive, Public Sector, Energy, Transport, Construction, Aviation, Broadcasting
  • 9 Advanced Sessions On Your Toughest Process Excellence Issues
  • Sister Conference Of The Sell-Out Operational Excellence Conference
  • 5 Informal Peer-To-Peer Discussions: Cultural Change Essentials • Leaders & Managers • International Workforces • Data-Driven PEx • Digital Transformation
  • Interactive, Practical Panel Discussion On “Real-Life Change Experiences”
  • 1 Double Perspective On “Driving & Sustaining Change”
  • International Perspectives
  • Just 1 Day Out Of The Office
  • 2 Conference Chairpersons
  • Speed Networking
  • Open Q&A

Who Attends? Heads of PEx | Directors of Process Improvement | Heads of Continuous Improvement | Directors of Agile & Lean Transformation | Process Excellence Directors | Operational Excellence Directors

Download The Agenda Here Featuring 18 Cross-Sector Speakers

9 Advanced Sessions Focused On Your Toughest Challenges: Change: Culture Of Excellence • Continuous Improvement: Driving & Sustaining Change • Real-Life Change Experiences • RPA: Change & Buy-In • Technology Assessment: Investment & Integration • Securing Buy-In, Motivating Change • Shift Towards Agile • Engaging Leaders & Managers • Organisational Transformation • Customer Experience

Can you help companies increase their process excellence efficencies and operational performance? For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@processexcellenceconference.com.

Book your exhibition stand and two delegate passes today. Book your stand here. Please note that we have a limited amount of exhibition space available and stands will be issued on a first-come, first-served basis.

The Process Excellence Conference – Changing Cultures, Embedding Tech Programme:

08.30 Registration, Coffee & Objective Setting

09.00 GIC Welcome, Interactive Voting & Morning Chair’s Opening Remarks

Liz Ferguson
Lead CI Coach Retail Marketing & CP


09.20 Creating & Embedding A Culture Of Process Excellence In An Agile Environment

Ric McCormick
Process, Improvement & Analysis Practice Lead
Vodafone Group Enterprise



09.40 Driving Continuous Change To Sustain Long-Term Process Improvement Strategies For Enduring Efficiencies & Business Success

09.40 Sarah Wooledge
Business Improvement Manager

10.00 Pascal Paschalidis
Head of Continuous Improvement
Balfour Beatty

10.20 Morning Refreshment Break With Informal Networking


10.50 Exploring Industry & Real-Life Culture Change Experiences: Best-Practice Advice, Battle Scars & Lessons Learnt When Striving For Better Within Your Organisation

Peter Evans
Director of LCI

Wendy Hulton
Head of RPA
Royal Mail

Naveed Khawaja
Director, Agile & Lean Transformation

Katarzyna Wojcik
Manager VPS4IT Center of Excellence
Volvo Group IT

AI • Robotics • Automation

11.20 Transforming Organisations With Evolving Technologies, Robotics, Automation & AI For Digitally-Capable Business Operations & Process Excellence

Speaker To Be Announced; Please Check Website For Updates


11.40 Determining Where Process Automation Fits Within Process Mapping, Improvements & Overall Business Strategies For Successful Robotics, Automation & AI Investment & Integration

Carsten Lützhøft
Director, Process Digitalisation
Novo Nordisk – International Perspective

12.00 Bonus Session: Reserved For Exclusive Conference Partner:  To get involved in The Process Excellence Conference – Changing Cultures, Embedding Tech, please call +44 (0)20 3479 2299 or email partner@processexcellenceconference.com for more details.

12.30 Lunch & Informal Networking For Delegates, Speakers & Partners

13.05 Informal Peer-To-Peer Discussions

A) Essentials Of Cultural Change: Humans Not Robots
Lee Butcher
Offshore APQP & Risk Management
Siemens Gamesa Renewable Energy A/S
B) Engaging Leaders & Managers
Anil Mathew
Director of Continuous Improvement
C) International & Disparate Workforces

D) Data-Driven Process Excellence

E) Digital Transformation & Process Excellence

13.30 Afternoon Chair’s Opening Remarks
Tosin Ojikutu
Senior Process Improvement Analyst, Business Process & Transformation


13.50 Leading Transformation: Culture Of Excellence
Diane Melul
Biotech Supply Chain Director
Sanofi – International Perspective


14.15 How Volvo Group IT Motivate Change & Secure Buy-In Throughout The Organisation

Berndt Forssell
VPS Coach, VPS4IT Center of Excellence
Volvo Group IT

Katarzyna Wojcik
Manager VPS4IT Center of Excellence
Volvo Group IT


14.40 Cultural Transformation Towards Agile Workflows & Organisational Mindsets For A ‘Fail Fast, Learn Quick’ Environment Which Fosters Continuous Improvement & Faster Business Process Improvements

Richard Frost
Lead Enterprise Architect, Transformation
YBS Group


15.00 Bonus Session: Reserved For Exclusive Conference Partner:  To get involved in The Process Excellence Conference – Changing Cultures, Embedding Tech, please call +44 (0)20 3479 2299 or email partner@processexcellenceconference.com for more details.

15.30 Afternoon Refreshment Break With Informal Networking


16.00 Transforming Your Leaders & Managers Into Bought-In Influencers Who Drive Process Improvement & Excellence Throughout The Business

Philip Hassall
Head of Business Excellence
Arriva Rail North



16.20 Transforming People & The Organisation For Consistent Lean Process Excellence & Technology-Ready Capabilities Across The Business

Simon Wilcox
Automation of the Passenger Journey Programme Lead
Heathrow Airport



16.40 Reaping The Results Of Process Excellence On The Front Line: Leveraging Customer Analytics To Design & Generate The Optimum Mix Of Reducing Waste & Increasing Customer Satisfaction

Colin Christie
Head of People Development
Northumbria Police


17.00 Chair’s Closing Remarks

17.10 Official Close Of Conference

Are you interested in getting involved with The Process Excellence Conference – Changing Cultures, Embedding Tech? Please call +44 (0)20 3479 2299 or email partner@processexcellenceconference.com for more details.