Drive Operational Excellence & Continuous Improvement Through Practical AI, Results-Focused Leadership & People-Led Performance For Measurable Business Results & Transformational Change
9th Annual One Day Conference & Networking Exhibition | 9th September 2026 | One America Square, London
Practical AI Adoption For Operational Excellence • Change & Transformation Without Disruption • Culture & Wellbeing • Operational Excellence Frameworks, Methodologies & Tools • Justifying Investment & Proving ROI Across The Business • Results-Focused Leadership • Sustaining Long-Term Process Excellence • AI, Data & Digitalisation Use Cases Driving Operational Gains • The Human Aspect Of OPEX • The Future Of Operational Excellence
Who Attends The Operational Excellence Conference?
35+ Senior, Cross-Sector OPEX Leaders From Brands Share Real-World Approaches To Performance Improvement In 2026 – Covering Leadership, Process Excellence, Practical AI Adoption, Cultural Enablement, ESG Integration & What’s Next For Operational Excellence
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The Operational Excellence & Business Improvement Conference is the must-attend event for forward-thinking operational, transformation, and change leaders shaping how organisations perform, scale, and sustain results. This one-day conference brings together senior practitioners from across industries to explore what’s next for operational excellence – from practical AI adoption and results-focused leadership to justifying OPEX investment and keeping people at the heart of change, uncover insights driving smarter decisions and long-term impact in 2026 and beyond. Hear from experienced leaders delivering excellence in the real world, explore how high-performing organisations are evolving their operating models, and leave equipped with practical strategies to embed operational excellence and CI across your business.
1
AI That Actually Delivers Operational Impact:
Cut through the hype to see where AI and automation are genuinely improving efficiency, decision-making, and execution at scale NEW
2
Change & Transformation Without Disruption:
Learn how to drive large-scale operational change while maintaining momentum, trust and performance across complex organisations NEW
3
Empowering People As Performance Enablers:
Learn how leading organisations protect energy, trust, and engagement while still raising the bar on operational results
4
Turning Strategy & Frameworks Into Everyday Execution:
Compare the frameworks, methodologies, and tools organisations use to translate ambition into operational reality
5
Winning Buy-In For Operational Excellence:
Build compelling cases for investment that resonate with finance, HR, technology and the wider business NEW
6
Leadership That Delivers Results:
Hear how senior leaders create clarity, accountability, and momentum in complex operational environments
7
Making Continuous Improvement Stick:
Unpack how organisations avoid regression, maintain momentum, and embed excellence into day-to-day operations
8
Real World Use Cases Of Digital, Data & AI In Action:
Where are AI, analytics and automation driving measurable operational gains? NEW
9
People As The Engine Of Operational Excellence:
Examine why capability, behaviours, and human connection remain the biggest levers for sustainable operational gains NEW
10
What’s Next?
Gain insight into the emerging trends, skills, and operating models shaping the future of OPEX
What’s New For 2026?
Join us in London for the Operational Excellence & Business Improvement Conference 2026 – a focused, senior-level forum for leaders driving performance, efficiency, and sustainable change across complex organisations. This year’s agenda goes beyond tools and frameworks to tackle the cultural, financial, and human realities of delivering operational excellence at scale.
NEW for 2026:
- The Human Aspect Of OPEX: A dedicated session exploring culture, engagement, leadership behaviours, and the people factors that make operational excellence stick
- Justifying OPEX & Proving ROI Across The Business: Practical insight into building business cases, securing investment, and winning buy-in beyond operations and transformation teams
- More real-world perspectives: Expanded use cases and practitioner-led discussion on AI, digitalisation, and operational improvement in action
- Candid, senior-level panels: Honest, open conversations with Senior Leaders tackling the hardest OPEX challenges – from sustaining momentum to proving long-term value
- High-impact networking: Connect with operational excellence, transformation, and change leaders across industries facing similar pressures
- Gain Insight From 10 CEOs & Directors Representing 15 Sectors: Bringing Fresh Perspectives, New Ideas & Real-World Experience
- Interactive Unconference Sessions: Delegate-Led Unconference Session Focused On Real-World Challenges
What Will I Gain From Attending The Operational Excellence Conference?
- Confidence In Where OPEX Is Really Heading: Cut through buzzwords and hype to understand how operational excellence is evolving across industries, technologies, and operating models
- Practical Insight From People Doing The Work: Hear real-world experiences from organisations actively delivering operational change, including what’s worked, what’s failed, and what they’ve learned along the way
- Clear Justification For Investment: Strengthen your ability to build compelling business cases, win stakeholder buy-in, and demonstrate the value of OPEX across the organisation
- Ideas You Can Apply Beyond The Conference: Leave with proven approaches, tools, and ways of thinking you can adapt to your own challenges – not theory or textbook models
- A Broader View Beyond Your Own Industry – 15 Cross-Sector Lessons: Learn how operational excellence is being applied in different sectors and take transferable lessons back to your organisation
- A Stronger People-Centred Perspective: Understand how culture, leadership, engagement, and wellbeing shape successful operational excellence, not just systems and
- Clarity On AI, Digital & Automation: Gain a grounded view of how organisations are actually using data, AI, and digital tools to improve operations without losing sight of human impact
- One Day, Maximum Practical Value: Absorb months of research, practitioner insight, and peer experience in a focused, high-impact day
- Meaningful Networking With OPEX Leaders: Connect with senior operational excellence, transformation, change, and continuous improvement professionals facing the same challenges as you
- Reassurance You’re Not Alone! Benchmark your own challenges against peers and leave with renewed confidence, perspective, and momentum
Send 4 delegates for the price of 3 OR
send 3 and get your third place half price!*
* This applies to inhouse practitioners only, not agencies and suppliers, and cannot be used in conjunction with any other discounts, including earlybird offers.
One-to-One Meetings At The Operational Excellence Conference
Can You Help Businesses Supercharge Operational Excellence, Continuous Improvement & Operational Efficiencies?
Book An Exhibition Stand + 2 Delegate Passes:
Book Today & Save £1,000: £3,499 + VAT
(Standard Rate: £4,499 + VAT)
For more information on how to get involved, please call +44 (0)20 3479 2299 or email
Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.
Operational Excellence Attendee Testimonials
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