The Latest Programme! Drive Operational Excellence Success With Improvement-Receptive Cultures Which Adopt Tech, Accelerate Transformation & Hit Targets
Fire Up Your People To Unlock Innovation & Efficiency Potential In Your Tools, Tech, Culture, Operations & Processes: Drive Continuous Improvement With New Tech & Automation • Combat Resistance & Win People Over To Maximise Business Potential • Step Back To See The Big Picture: Assess & Enhance Capabilities, Deliver Targeted Improvements • Apply Data & Metrics To Benchmark Progress • Build Methodology Toolkits • Achieve Ops Excellence Efficiently In The Digital Working World
08.30 Registration, Informal Networking & GIC Opening Remarks
09.00 Morning Co-Chairs’ Opening Remarks
Will Burrows, Continuous Improvement Manager, Halfords
Sarah Wooledge, Continuous Improvement Manager, Binding Site
DIGITAL TRANSFORMATION - Key To Success
09.10 With Accelerating Digital Adoption, Drive The Change Now With Ops Excellence Strategies To Consolidate Your Business Intelligence, Set Transformative Targets & Hit New Heights
- In the post-Covid landscape, should digital-first solutions be the default setting? How can we encourage budget-holders to buy into
transformation and focus on deploying initiatives that are digital-ready? - Make robust preparations for the pace and scale of change to ensure smooth transitions and avoid lapses in productivity during modernisation
- Raise the capability of your workforce to embrace digitalisation, thrive in new skillsets and drive innovation and effectiveness
- Leverage software development to achieve solid visualisation in a hybrid and digitised world
Dr. Andreas Klesse, Head of Operational Excellence, E.ON
ENGAGING EMPLOYEES IN OPEX CULTURE - Panel Discussion Q&A
09.30 Build Improvement & Excellence Practices As Key Capabilities Across Operations & Processes To Give Colleagues Ownership In Finding Solutions
- Engage colleagues throughout your organisation and support them with the tools to drive excellence
- How can you ensure that leadership and senior management value and prioritise OPEX, champion its strategies in their business vision, and embed OPEX as a key practice within “business as usual”?
- Hone your communications to cascade challenges up to management, channel KPIs down to the shop floor, and expand your OPEX capabilities
- Actively encourage grassroots feedback throughout the business to bring areas for improvement to the surface and invest in this feedback to fuel your company wide OPEX culture
Lee Reed, Director Of Franchise Operations, KFC UK & Ireland
Alexandru Costin Stoica, Operational Excellence Lead, Michelin
Joanna Wood, Group Operational Excellence Director, BAE Systems
Anthony Savell, Head of Business Optimisation, Close Brothers
Stuart Jones, Head of Operations (UK West), Hitachi Rail
CHANGE MANAGEMENT & RESISTANCE
10.00 An Era Of Constant Unpredictability & The Need For Agility: How To Adapt, Drive & Sustain Change & Innovation & Minimise Resistance?
- Achieve successful business change and transformation with continuous improvement-led projects that ensure the goals of change are closely aligned to business strategy
- In a complex, cost-sensitive climate with regional silos and localised cultures, how can OPEX practitioners ensure widescale, sustainable, meaningful change above rash and rushed initiatives?
- Managing confrontation: how can we successfully combat direct resistance to change?
- Tap into behavioural psychology: how can we best equip our colleagues and leaders to embrace novelty when the pace of change has been so fast that many are struggling to cope?
Jenny Baynes, Head of EPM & Business, Improvement (Digital services), National Highways
BONUS SESSION
10.20 Bonus Session; Reserved For Exclusive Conference Partner. Please call +44 (0)20 3479 2299 or email partner@opexcultureconference.com
10.50 Morning Refreshment Break With Informal Networking
OPEX CASE STUDY - Drive Change
11.20 Learn How STADA Group Transformed Their OPEX Culture Via A Restructuring Process To Yield High Performing Teams, Address Process Mapping Requirements, Resolve Shortcomings & Enhance Business Capabilities
- How did we go about the creation of end-to-end value streams?
- How we fostered support through coaching and bought-in leadership
- The role of visualisation and modelling in driving change
- Lessons learned: driving change from a local pilot to global governance across 18 sites
Alex Paterson, Opex Director (Tech Ops UK & Network Lead), STADA Group
LEVERAGE NEW TECHNOLOGIES & AUTOMATION - Double Perspective
11.40 Fuse New Technologies & Automation With Continuous Improvement & Operational Excellence To Ensure Fit-For-Purpose Upgrades That Add Value
- Build your investment case for deploying critical new systems and machinery and secure flourishing long-term ROI
- Technical knowledge is only part of the solution: secure strategic expertise around automation to roll out upgrades with impact and slick business design
- With machine learning, RPA, programming and more, harness the potential of cost-effective technologies to drive efficiency and effectiveness in your operations
- Where automation is ironing out human error and replacing traditional roles, transform your workforce with digital and data-responsive skillsets, and rally colleagues around their roles in enhancing productivity
11.40 Perspective One
Frank Thielman, Head Lean - Global Operational Excellence, Takeda
12.00 Perspective One
Katie Entwistle, RPA DevOps Senior Specialist, Oxford City Council
DATA, METRICS & ROI - Add Value!
12.20 How To Translate Growing Volumes Of Data Into Reliable, Meaningful Insights With Quicker, Actionable Benefits & Fuel OPEX Success
- Ask the right questions and create and track metrics that are sensitive to your business objectives
- Expand the adoption and frequency of data collection and reviews throughout your business to facilitate better root cause analysis
- Enhance the visibility of your operations through dashboards and graphics to take advantage of business opportunities in real time, understand risks and manage your assets more responsively
- How can you combine data with the interpreting skills and training needed to drive intelligent decision-making, and expand your business intelligence to operators in the field?
- Capitalise on internal and external benchmarking to measure success, set targets, and optimise performance
- End the cat-and-mouse game: from responding to failures to anticipating problems and nipping them in the bud, drive efficiencies through forecasting and lean on your data and AI capabilities for proactive improvement
Katie Payne, Process Automation Lead, Ageas UK
12.40 Morning Co-Chairs’ Closing Remarks
12.50 Lunch For Delegates, Speakers & Partners
BREAKOUT DISCUSSIONS
13.20 Informal Peer-To-Peer Discussions
A) Supply-Chain & Price Volatility
B) Net Zero & Energy Efficiencies
C) Workforce & Labour Issues
D) Leaders & Managers
Will Burrows, Continuous Improvement Manager, Halfords
E) Customer Experience
CAPABILITY ASSESSMENT & METHODOLOGIES TOOLKIT - Panel Discussion & Q&A
14.00 Deep Dive The Top Schools Of Thought & Expand Best Practice Throughout Your Business With Well-Honed & Targeted Methodology Application
- Map your business capabilities to bring the right problems to the surface, and unlock the roadmap to your business objectives and long-term strategies
- Revisit new processes to temperature check performance, assess pain points and recalibrate your outputs
- When it comes to agility and standardisation, think horses for courses: how can different methodologies be harnessed in localised contexts and work cultures and push towards common targets and KPIs?
- Communicate and instil improvement and excellence practices with colleagues straightforwardly to encourage wide and speedy adoption
- Expand lean maturity assessments to new sectors and areas of businesses in the evolved workplace to extend the reach of operational excellence
Alco Jensema, Continuous Improvement Lead Europe & ANZ, McDonald's
Yash Date Operations Manager (Operational Excellence), Amazon
Alejandro Alvarado Méndez Continuous Improvement Project Manager, LEO Pharma
DRIVING EXCELLENCE & IMPROVEMENT DURING TRANSFORMATION - Fresh Insights!
14.30 Hear How Shell Has Brought Together A Range Of Expertise Areas To Help The Organisation Learn & Adapt Faster To Proactively Manage The Next Phase Of Their Journey
- How we are bringing to life new mindset and behaviours
- How we are embedding improvement and learning into our revised Operating Model
- How we are evolving our Continuous Improvement skills and capabilities to respond to the future
Roddy Macfarlane, Centre of Expertise Lead for, Continuous Improvement, Shell
BONUS SESSION
14.50 Bonus Session; Reserved For Exclusive Conference Partner. Please call +44 (0)20 3479 2299 or email partner@opexcultureconference.com
15.20 Afternoon Refreshment Break With Informal Networking
OPTIMISING REMOTE & FLEXIBLE WORKSPACES - Adapt & Thrive!
15.50 Harness Tools & Metrics To Get To Grips With Best OPEX Practice In Hybrid Spaces & How To Optimise Productivity In The Evolving Workplace
- Missing pens, post-its and white-boards? Harness digital visualisation tools to find added value on the screen and in live feeds, revamp your OPEX and revitalise elements such as process mapping with interactive engagements
- Secure the right processes and habits for video conferencing to garner effective communication that boosts colleague dynamism and leadership confidence in productivity
- No one-size-fits-all for Boomers, Gen X, Millennials and Gen Z: hone your digital channel craft to serve the IT capabilities and communicative styles of different colleague profiles and ensure active engagement from everyone
- How can we best track engagement and productivity within hybrid working patterns to better understand and respond quickly to underperformance
- Where colleagues are far apart, how are companies replicating the value of in-person interactions?
Speaker to be announced. Please check the website for updates.
THE FUTURE OF OPERATIONAL EXCELLENCE - Panel Discussion & Q&A
16.10 Guide Long-Term Strategy Around Business Targets To Direct Decision-Making Now & Future-Proof Your Operations & Safeguard Progress
- Future of work? With hybrid working the “new normal” for many, how can we ensure we are working to our full potential?
- Can the robots take over? Where can AI do the lean nudging for you with self-learning systems that propose changes reliably and influence strategy?
- OPEX has traditionally been primarily driven by the bottom line… but if we switch focus to another driver such as sustainability or customer-centricity, how do our excellence and improvement strategies need to change?
- How can operational and organisational excellence fuel business resilience?
- Industry 4.0: what are the ongoing challenges for businesses playing catch-up in this new era?
Ashutosh Pandey, Senior Director & Head of Business Process Transformation, Nokia
Lisa Watkins, Head Of Business Improvement, Pets at Home
Eduard Vidal, Operational Excellence Manager, BASF
Ben Sawyer, Head of Operational Improvement, Oxford University Press
Joel Roxburgh, EMEA Director of Business Transformation & Operational Excellence, Dexcom
Ionut Petrache Transformation & Operational Excellence Lead, Michelin
Parul Kumar, Group Head of Operational Excellence, London Stock Exchange Group
16.40 Afternoon Chair’s Closing Remarks
16.50 Official Close Of Conference
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